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Training

Process Improvement

Title	Process Improvement and Management
Purpose	To provide an understanding of the basics of managing and improving business processes.
Typical Audience	Business improvement teams Business managers Supervisors
Content	What is a business process, how do we define them? Understanding process measures Process performance Problem solving Implementing improvements and reviewing the results
Objectives	Enable delegates to: Identify and map processes Apply relevant metrics to the process and evaluate performance to identify improvement opportunities Analyse root causes and develop solutions to address them Implement their solutions effectively
Duration	1-2 days