Approach

Design Stage

Our approach is to work with the executive team to define and quantify why the change is needed and what the benefits would be. From this we would produce a high level action plan to implement and deliver the improvements and changes required. Prioritising effort is a key part of design, to ensure that the change is achievable.

Execution

We will undertake structured workshops with executive teams to identify the priorities for the improvements and scope the change programme, to include deliverables, resources and timescales. This scoping activity is then undertaken with project teams, to ensure that all aspects of the change are clearly defined. If required, effective programme and project management approaches will be implemented to ensure reliable delivery. We will provide input to both hard deliverables and softer, cultural aspects of change, and ensure that all stakeholders are engaged appropriately.

Regular reviews of the change programme will ensure that progress is maintained, benefits and results are delivered and that stakeholders are properly involved. A key aspect of this stage is to manage interfaces, particularly across organisational boundaries. We would also support the change management team to avoid scope creep and cost and time escalation. If required, project teams will be supported according to the approach detailed in “Effective Teams and Projects”.

Follow-up

We would monitor and review the change programme activities and results with the programme sponsors and executive team to ensure the delivery met their needs and remained in alignment with business strategy.

Business Improvement & Change

Effective organisations realise that they need to continuously measure and review their performance to enable them to instigate changes to improve what they do. They do this so that they can either maintain/grow their markets or maximise their profitability.

There are five key areas to business improvement

• Diagnose & Prioritise
• Plan changes
• Implement changes
• Measure improvements
• Review lessons learnt.

Throughout these stages there are two key enablers, communication and leadership.